Gag Order?
First of all this is NOT a Camping World bash. Just curious. How come when the management team of Camping World gets involved with a problem, we never hear from the original poster as to the resol...
Forum Discussion
mlemonis wrote:
Thanks for the comment about follow up.
From the company perspective our job is to get it right the first time. When we fail we better fix it with hat in hand. I am not a big fan of getting any credit for fixing a failure.
It would be nice if the customer just acknowledged that it was either resolved to their satisfaction or if we still failed. We must be judged especially when we fail and be accountable to our boss (you the customer )
While I sure appreciate your involvement and the creation of your team and the added forums… there are things that should be added from my side of the keyboard…
While it is and should be your and the company goal to get it right the first time every time, that is a unrealistic goal, and you should be given the chance to make it right if you failed…
your straight forward approach to these problems is admirable, it also is the equivalent of walking around with a target on your back… justifiable??? I’m not so sure…
It is not your job or that of the company to resolve all problems to the satisfaction of the customer if the company didn’t fail even though the customer may believe you failed, and sometimes there is no way to achieve any level of satisfaction from some people… this has to be realized as well when we read these threads and these rants…
Now to my complaint… :B
I loved the stand alone CW stores and dislike having to go to dealerships for my accessory purchases…
Just one example of a customer complaint that you will not satisfactory address as the stand alones continue to disappear…
