Forum Discussion
Dutch_12078
Feb 13, 2015Explorer II
4X4Dodger wrote:chevyman2 wrote:
Lets say this. Everyone seems to think that all "new" dealers (car/boat/RV/ETC) is ripping customers off. I used to think that also. UNTIL I started working at one. Then I learned that with 15 service employees (this includes the lot porter and detailer). Our shop with 3 service bays must cash in an average of $5000 a day to operate in the black.
You can not even fathom the downtime at a repair facility just waiting for parts "or" for the next RV to be moved in. Not counting the (real close to $20k a month utility bill). Not to mention the MFGR warranty will only pay a flat rate for anything--regardless of "actual" cost.
Yes service depts. at dealers are always a loser. It is always sales that keeps dealers a float.
What you say is very true. And those figures look real to me. Most people who have never managed a large or medium sized business or owned their own substantial business have no clue how much money it takes each day just to open the doors. Much less make a profit.
Yep, our HD truck shop's non-productive payroll cost alone averaged about $800 per day. Total payroll cost was close to $8,000 per day. That meant one mechanic billing $100/hr worked for 8 hours just to pay for people that did no work that day. Mobile techs have much less overhead, and can bill less per hour, but they're also much more limited in the type of work they can do. Both business formats have their place. Using a mobile RV tech to repair a broken furnace is one thing, but don't expect him to rebuild your transmission.
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