Good Sam credit card fails me
So normally I am a pretty good natured person and try not to let things get to me. I understand that things can happen but for me this one takes the cake. I have the Comenity Bank issued Good Sam card...
Forum Discussion
It's not just that bank my friend.... We were on vacation in FL a few weeks ago and our 2nd day there, my CC got hacked and 30 bogus foreign transactions showed up on it in about 20min totaling $1800. Bank of America issued the card and I have alerts sent to my phone, so I jumped on and called them immediately. They "claimed" they were just about to call me as well.
Anyway, I explained that I was on vacation and needed the card replaced ASAP (even though I do have a backup card). They closed the account and assured me I would receive a new card at the hotel the next day. This was on Monday, so the card was to deliver on Tuesday.
Tuesday --- NADA. Called BoA. They claim I missed the cutoff time for next day delivery, so it would be the following day....
Wednesday arrives --- UPS comes and goes at the hotel. NADA again. Back I go on the phone. I explain to the rep, who apologizes up and down for the mix-up, but tells me the cards did go out, but by first class mail!!! I could expect them in 5-7 business days. So, I explained that I will be on my way home to MASS in 2 business days! So those cards were now also cancelled and I have to ask the hotel to destroy them when they get them the following week! More apologies and an offer of a $50 credit on my account. AND, now I'm told there is no overnight service, but only 1-2 days....... I told them to send it to my home address instead, as it was cutting it too close to have them to me in FL on Friday, the day before we were to fly home.
The following TUESDAY, 9 days after the problem began, the new cards finally showed up at home in MASS. Interestingly enough, 2 days later, the cards supposedly sent to the hotel by regular mail ALSO showed up in MASS! What a comedy of errors and incompetence........
Anyway, I explained that I was on vacation and needed the card replaced ASAP (even though I do have a backup card). They closed the account and assured me I would receive a new card at the hotel the next day. This was on Monday, so the card was to deliver on Tuesday.
Tuesday --- NADA. Called BoA. They claim I missed the cutoff time for next day delivery, so it would be the following day....
Wednesday arrives --- UPS comes and goes at the hotel. NADA again. Back I go on the phone. I explain to the rep, who apologizes up and down for the mix-up, but tells me the cards did go out, but by first class mail!!! I could expect them in 5-7 business days. So, I explained that I will be on my way home to MASS in 2 business days! So those cards were now also cancelled and I have to ask the hotel to destroy them when they get them the following week! More apologies and an offer of a $50 credit on my account. AND, now I'm told there is no overnight service, but only 1-2 days....... I told them to send it to my home address instead, as it was cutting it too close to have them to me in FL on Friday, the day before we were to fly home.
The following TUESDAY, 9 days after the problem began, the new cards finally showed up at home in MASS. Interestingly enough, 2 days later, the cards supposedly sent to the hotel by regular mail ALSO showed up in MASS! What a comedy of errors and incompetence........
