Good Sam towing or Coach Net?

Now ... if only we could count on Coach-Net pulling us out of a place like this :C :

JJBIRISH wrote:
The one thing that really gets me about CN is, that CN does not have or offer the ability to go one line and read their contract… I have tried many times to find it…
they graciously say all the good promotional stuff on their web-site but have nothing about what is not covered, or the limitations, or any of the things they would rather you not know… do you really think there aren’t any…

Why not make it available so we can compare them??? You only get it after you buy-in via snail mail…
what are they hiding??? Why are they hiding it???

Both will tow if you need towing…

But more important is only one is contractually required to pull you out if you are stuck, but not broke down, so you can proceed under your own power… Only one provides towing if you are involved in an accident… Only one will cover sign and drive if you enter into Mexico …

These and some other things are important to me and may be to others, which is why you need to compare clause by clause, side by side, on what each really covers…

All the one sided and biases accounts of things good or bad will mean nothing when you need help and find out it really isn’t what everyone told me it was… that is just not a good time for discovery…

Let’s see all the cards on the table…

All the "cards on the table":

Like it or not, beat it to death......

The guy from the tow company providing whatever desired service" *is* *the* contract authority...:S

His interpretation of your contract -as well as your Motor Club's contract with his business- may differ from the one you have.

Be entertaining to hear the response to the PITA customer telling him, "it's in the contract"..;)

Bottom line will forever be.....

You will *never* be refused (any) service as a member of the Dead Presidents Motor Club - even in Mexico..:B

Well - maybe even then it could happen to a Jaber Jaws, LOL!

~

wny_pat wrote:

pnichols wrote:
Pat,

I couldn't find any wording in the Good Sam Members Benefit Guide similar to the "Free the Stuck Vehicle/Winching" section in my Coach-Net Benefit Guide.

Would yourself - or anyone - please direct me to equivalent or similar Good Same ERS contract wording? (Thanks in advance.)

Phil,
I don't believe there is. But believe their "Off Road Disclaimer" covers it. They are not going anyplace where they might get stuck. And this is all dependent on the discretion of the tow operator.

Pretty much sounds right, the drivers told me they were not going to pull onto my property due to them possibly getting stuck themselves, thus they turned their wrecker around and backed to the very edge of the property where they felt they wouldn't get stuck, put out their out riggers for more stability and pulled the winch cable to my truck...looking at their winch calbe, I figure they had 200' of cable or so.

pnichols wrote:
Pat,

I couldn't find any wording in the Good Sam Members Benefit Guide similar to the "Free the Stuck Vehicle/Winching" section in my Coach-Net Benefit Guide.

Would yourself - or anyone - please direct me to equivalent or similar Good Same ERS contract wording? (Thanks in advance.)

Phil,
I don't believe there is. But believe their "Off Road Disclaimer" covers it. They are not going anyplace where they might get stuck. And this is all dependent on the discretion of the tow operator.

When they, (CN), "winched" me off of my property when the river was coming up, I had no clue what anybody's wording was and all I knew was the river was coming up and we were running out of daylight and that is exactly what I told them, (glad I had GPS to give them coordinates with).... I could move my truck off the property, but couldn't move my 5er any further with my truck, ground to soft for that weight...anyway, they brought the Deuce and a half tow truck to the edge of my property where the graveled road ended, put their riggers down, pulled a wench cable out probably 75' or more and hooked to my tow hooks on the front of my truck while I was hooked to my 5er.....again, I was setting at a 45 degree angle to my 5er, I started my truck, had it in 4 wheel low and they winched me from where we were bogged down to where I got straightened out and was able to pull myself the rest of the way out.....Guess they used their own discretion as to how they could do it once they got to where my 5er was stuck.. I did exactly what they told me to do, Took about 35 minutes from the time they got their to figure how they were going to do it....I signed papers and they left, then I was called several times after that by CN to make sure everything had been done and that we were ok......

Pat,

I couldn't find any wording in the Good Sam Members Benefit Guide similar to the "Free the Stuck Vehicle/Winching" section in my Coach-Net Benefit Guide.

Would yourself - or anyone - please direct me to equivalent or similar Good Same ERS contract wording? (Thanks in advance.)

pnichols wrote:
what is the actual "winching out" wording from your Good Sam ERS contract?

You could ask right here. The link takes you to "Good Sam Roadside Assistance
Ask Marcus if you have questions, concerns..." discussion area at the top of this forum's Dear Marcus area. Am sure the Administrator or one of the CSR will quickly answer your question.

Edit: And here is their disclaimer concerning off road: "vehicles not covered By the Good Sam Platinum roadside assistance program include But are not limited to: * An off-road area is defined as an area OFF of any of the following: hard-packed or graded dirt public road, paved street, driveway, parking lot, highway, freeway, expressway or adjacent shoulder." So they are not going to "winch you out of one of the above areas.

But in my personal experience, I have found that CN (as well as some of their contractees) will bend the rules. Don't know how Good Sam is about bending rules. But the contracted tow operator is the final authority and can decide to deny service no matter what the contract says. And in reality, there is no written "contract" between you and the ERS company (Good Sam, CoachNet, or anyone else), just their applicable brochures.
found here: Good Sam Platinum Roadside Members Benefit Guide

JJBIRISH wrote:
Yes these guys are happy… I get that first hand… when GS went above and beyond for me I too was e-static… and when CN left me to fend for myself I was livid until they pointed out they had no obligation to pull me out of my muddy camp site because I was not experiencing a mechanical breakdown which would have been a covered event… but I soon realized they were right, and I wrongly assumed they would pull me out, it was then I realized the service I had switched from not only would have pulled me out but would have been required to…

John, you mentioned above about a GS contracted ERS driver pulling you out of a muddy camp site.

For what it's worth, here's an actual quote from the Benefits Guide for my Coach-Net Premier Coach plan ... note that, at least for this particular Coach-Net ERS plan, the contract states that they will do only "officially per contract" what GS did for you if you are stuck in the mud IN ADDITION TO a mechanical problem in your rig:

"Free the Stuck Vehicle/Winching - Simple winch out or extraction services required in order to tow the disabled vehicle are covered. For each time winching or extraction services are require in order to tow the disabled vehicle, you will be intitled to the maximum of the following winching or extraction services or labor: i) Two hours of one winching truck and one driver; ii) One hour of two winching trucks (each with one driver only). All remaining cost for labor parts and any additional winching shall be the responsibility of the member."

The reason that it's difficult for non Coach-Net customers to read Coach-Net Benefit Guides on the Internet is that they're intended to be accessed from the Coach-net website by logged-in members ... that's why I was able to finally read my actual plan's contract details. The link I posted earlier was of course from an Internet source outside of Coach-Net and was not the Benefits Guide for the particular plan that I recently switched to from AAA.

Since we go off paved roads, as is required in some of our RV adventures, I would indeed prefer an RV ERS insurance contract that was worded to also provide rescue service in a variety of situations regardless of the mechanical condition of my RV at the time ... even if it cost more than today's top plans.

I probably missed it from earlier discussions in this thread, but I'm curious ... what is the actual "winching out" wording from your Good Sam ERS contract?

I like a poster's signature comment better that I saw several months ago in the forums.

It went something like this: "If you're not paranoid ... you're not paying close enough attention." :E

Bumpyroad wrote:
even paranoids have real enemies.
bumpy

True Dat:B