Good Service news

JW of Opechee Shores wrote:
I am always reading about bad experiences with GSRA, at least

2 out of 3 are complaints

, but I had a good experience and want to let others know that the service you get will depend more on where you are than who you have as a Roadside Assistance Provider.....

First of all congrats on your good service experience and taking the time to post about it.

The group of new links that were added to this forum under 'Dear Marcus' for Camping World and Good Sam are posted on numerous websites owned by GS listed as a "CONTACT" link.

That is WHY we see new members posting complaints here about service.

After they do 'NOT' get their phone calls or emails returned by CW and GS customer service, they look for the next form of contact and that IS the links to those new CW GS forums that appear on the website where they purchased their RV and/or on the GS website for ERS services etc.

IMHO adding a link to a forum as a 'contact' for customer service complaints was very thoroughly thought out by GS/CW. I just don't think they planned on quite SO many complaints being posted.:W