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Hammerboy's avatar
Hammerboy
Explorer
Apr 28, 2017

Got to give Forest River props

I am going to try to make a long story short as my fingers type slow.

Last fall my unit was scheduled to be brought back to the factory for an exterior wall issue repair/replacement(cosmetic), about a month ago when I pulled it out of hibernation I stepped inside and heard a loud "pop", upon a quick investigation it became apparent my laminated floor had let go by the entry. I immediately informed my contact at the factory prior to bringing it down there about what had happened and showed them as well when I dropped it off.

It took almost four weeks for a decision but was informed today that they are replacing our fifth wheel :C. Now it goes to sales and am waiting to here from them. I will also give Leslie my contact at the factory props too as she has been very responsive to my calls and emails even though she wasn't the decision maker.

Turns out it was a adhesive issue and I think it's on the adhesive manufactures dime.

Dan
  • I'm really impressed they're replacing it. Of all of the stories, it usually takes a manufacturer threats of legal action before acquiescing to it. And, when they do- there's a gag order put as a condition of the deal.

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