Has anyone negotiated a buy back from Keystone?

philh wrote:
My unpopular opinion... If the offer is no where near generous, I'd hire an automotive lemon law attorney to represent your interests.

A few people here jump to lemon law but I don't know of any lemon laws for non motorized vehicles.

My unpopular opinion... If the offer is no where near generous, I'd hire an automotive lemon law attorney to represent your interests.

If they have agreed to a buyback, they are admitting that the unit had so many defects that it never should have been sold in the first place.

I would demand to be made whole, as in ALL the money I spent buying this thing, as well as hauling it back and forth to the dealer, and any other expense that can be blamed on the defective merchandise.

bpounds wrote:
I'd say if they offered you NADA, that would be generous. And 130 nights in 2 years is a lot of camping. Full replacement value would be an unrealistic expectation IMO. Always negotiate, but if I got 80 percent on a 2 year old buy back, I would be happy with that.

And if there is a negotiation, I'd certainly phrase it as I had the camper available to me this many months out of the 24 months (or whatever that number is). That percentage will sound better than the 130 night does as that's much more camping that many people do with their campers in 3-4 years.My first offer would be for a new model from this year, similarly or better equipped and hold firm. Don't concede anything the first conversation. Let them sit on the offer for a bit. A day or two. Then call them back and ask them to counter offer. Generally they will offer something that if they met you in the middle between your and their offer, i.e. split the difference, that's about the maximum they will want to go.

This isn't from any experience with a manufacturer or dealer, just from negotiations in general which I do have experience with.
Best of luck in working out a tolerable to favorable solution you can be happy with.

Op back, we're not "locked" into a Keystone Cougar but we did have a 2007 Cougar (similar size and floorplan) and it was trouble free for 10 years.

Go figure..?

From what I'm reading it's still a crapshoot with most RV products, you're taking a chance with them all. Except the higher price models and they are usually are too heavy for my truck.

Ron W.

rjsurfer wrote:
Op back, we're not "locked" into a Keystone Cougar but we did have a 2007 Cougar (similar size and floorplan) and it was trouble free for 10 years.

Go figure..?

From what I'm reading it's still a crapshoot with most RV products, you're taking a chance with them all. Except the higher price models and they are usually are too heavy for my truck.

Ron W.

If you are not adverse to getting another Keystone, you might be able to negotiate a swap for a new 2020 unit. They would not have to give out cash, they could supply out of stock which would be a lot less than MSRP to their bottom line. If you could chose options and get to do a thorough PDI upon delivery; it could be a better deal all around.

I'd say if they offered you NADA, that would be generous. And 130 nights in 2 years is a lot of camping. Full replacement value would be an unrealistic expectation IMO. Always negotiate, but if I got 80 percent on a 2 year old buy back, I would be happy with that.

Op back, we're not "locked" into a Keystone Cougar but we did have a 2007 Cougar (similar size and floorplan) and it was trouble free for 10 years.

Go figure..?

From what I'm reading it's still a crapshoot with most RV products, you're taking a chance with them all. Except the higher price models and they are usually are too heavy for my truck.

Ron W.

Ranger Smith wrote:

jplante4 wrote:

rjsurfer wrote:
Op back, I'm thinking they will try and give me the NADA price for my 2018. Certainly not enough to cover the same model at 2020 price? I believe we paid 32k back in 2017.

So I'm wondering why you would buy a new Keystone product when a 2018 model had so many issues the manufacturer had to buy it back.

Where does it say he is gonna buy another one??

I guess I read too much into this line.

Certainly not enough to cover the same model at 2020 price?

So I'm wondering why you would buy a new Keystone product when a 2018 model had so many issues the manufacturer had to buy it back.

Statistical probability. If there's a history of that particular model having issues or the manufacturer having quality issues then yes, another manufacturer is probably in order. If not, you got a lemon. Had one of the original Ford Explorers built in 1990. Had a few issues but not a lot so I bought a 1995 Ford Explorer. No history of issues, considered one of their highest quality vehicles, and mine was a POS. Literally fell apart one morning when I dropped my son off at day care. Look for history, not a one-off.