westernrvparkowner wrote:
This morning has an irate guest complaining the breaker in his site kept tripping all night long. Went to investigate, they have a 40 foot pusher and were in a 50 amp site. Trouble was they had adapted down their 50 amp plug to a 30 amp plug and then adapted that plug down to a standard 20 and it was the 20 amp breaker in the pedestal that was tripping. Tried to explain to them that having a 50 amp rig would probably draw way too much power for a single 20 amp circuit and they should remove the adapters and just plug into the 50 amp receptacle. They promptly berated me and told they had traveled across the country and never, ever had a problem, so it has to be the park's electrical system.
I can now add this to the wifi system that doesn't work and it is the park's fault because the guest has the wifi turned off on their computer. The park's cable system doesn't work and the fact that the guest didn't have a cable connected to their television was immaterial. It's the park's fault the guests didn't know the roads in Montana are mountainous. It's the park's fault the local propane company isn't open on Sunday. The park should be telling all the guests that there isn't a Walmart nearby and the local grocery store sells milk for a dime more than it costs in their supermarket.
I'd have little whine with my cheese, but the local liquor store doesn't carry the boutique label my sophisticated palate demands and that's probably the park's fault as well.
RVPO...I think your posts show that you are in the wrong business. Customer service and hospitality is an art and a lot of psychology.
Did you ever meet a customer you liked? I understand your frustrations for sure but you always blame the customer...never never the park. That is statistically impossible that the customers are always wrong.
The customer is ALWAYS right even when they are wrong. It's the art of handling the situation that separates the professional from the hobbyist.
But like others I smell a fish here...why on earth would someone step all the way down to 20 amps on a 50 amp site they had paid for? This just makes no sense. My guess is there is more to the story...like maybe the 50 and 30 amp outlets were non functional?
I am just surmising here for sure. But in this case 2+2 is adding up to zero.
