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OkiewithClass's avatar
OkiewithClass
Explorer
Apr 22, 2021

Help with Forest River

UPDATE: Forest River has agreed to pay for the $10 piece of glass. Originally the dealer said they would install the glass for free if I would buy the glass. I called immediately to cancel the additional $2,700 of extended warranty I had purchased with the dealer since the $10+ dollars they spend in their coffee bar everyday at the dealer was more important that taking care of a consumer after the sale... magically the service department was able to get Forest river to pay.

Please please for the entire camping communities sake, do not give up so easily with RV warranty claims. The manufacturers/dealers need pressure and will always take care of you if you just don't accept no for an answer. When some of you give up so easily it makes everyone else have to fight that much harder. If they deny 10 claims and 2 of you just accept that, that practice to them still works. I hope this will help someone in the future.

-Brandon


Does anyone have possibly an email address to any of the senior leadership at Forest River? I have spent the last 2 hours looking but they do an outstanding job of hiding.

I have a ridiculously small warranty claim on my brand new NoBo 19.8. I truly believe that the senior leadership of this company have no idea how terrible their warranty department is and how consumers are treated. Any help would be greatly appreciated!

Thanks and happy camping all!

-Brandon
Seeking Advice
  • rk911's avatar
    rk911
    Explorer
    Apr 22, 2021
    found this on the net. it's old but may work.

    Forest River Customer Contact Person -
    Ron Kilmer - Consumer Relations rkilmer@forestriverinc.com . . . . . . . . (574) 533-2165
  • GDS-3950BH's avatar
    GDS-3950BH
    Explorer
    Apr 22, 2021
    OkiewithClass wrote:


    I have a ridiculously small warranty claim on my brand new NoBo 19.8. I truly believe that the senior leadership of this company have no idea how terrible their warranty department is and how consumers are treated.

    -Brandon


    Of course they have an idea how terrible their warranty department is and how customers are treated. It's all by design and they don't care. It's also not limited to Forest River, but applies to the RV Industry in general. Are you going to spend the time and money to take the rig to the dealer and drop it off for who knows how long, for a ridiculously small issue?

    Just think of the dealer who the manufacturer pays $0.30 on the dollar for what the warranty work is worth, then wonder why it might take 3 months to get an appointment and another 3 months to have a screw tightened.

    Of course with Forest River you could always try to contact Warren Buffet.

    From past experience 10 years or so ago I can tell you without a doubt Forest River sucks, especially so after the sale. I highly doubt they ha e gotten better since.
  • OkiewithClass's avatar
    OkiewithClass
    Explorer
    Apr 22, 2021
    Look I am no newbie to this. I have been camping my entire life and delt with warranty issues in the past. The squeaky wheel always gets the oil. The lower level warranty personal you talk to do everything they can to get you to give up. Im NOT that guy lol. I will take this as far as I have to to get results. 1st they denied my claim for a small piece of cabinet glass that was cracked in transit on our very first trip. That $20 piece of glass will end up costing them a new sale or two when my youtube video comes out about it.
  • rk911's avatar
    rk911
    Explorer
    Apr 22, 2021
    OkiewithClass wrote:
    Look I am no newbie to this. I have been camping my entire life and delt with warranty issues in the past. The squeaky wheel always gets the oil. The lower level warranty personal you talk to do everything they can to get you to give up. Im NOT that guy lol. I will take this as far as I have to to get results. 1st they denied my claim for a small piece of cabinet glass that was cracked in transit on our very first trip. That $20 piece of glass will end up costing them a new sale or two when my youtube video comes out about it.

    100% right.

    i did precisely the same thing back in '18. we had accumulated 20+ issues with our new MH (see signature) in 18-mos. post-warranty. our dealer was super getting us in, fixed and out. but we'd had enough. i sent letters detailing the issues to the president, CEO and the VP's that had oversight of the motorhome division of Winnebago as well as to our dealer as i didn't want him to be blindsided. a few weeks later I got a call from a lower level suit at Winnebago with an offer of assistance for the current repairs even though we were out of warranty. it was more than I expected (which was nothing) but getting anything was good.

    good luck.
  • OkiewithClass's avatar
    OkiewithClass
    Explorer
    Apr 22, 2021
    That's me too! I had a similar experience with a 2015 Nitro Z8 bass boat. Issue after issue, but once I got in touch with the Tracker regional service manager, he upgraded my trolling motor for free on the spot. I was literally in a dealership waiting on them to repair my unit under warranty and he called and told the dealer to give me the next model up in price free of charge. Companies don't want a black eye and we as the consumers don't want to have to fight. Sometimes you have to dig in, but its always worth it on the end. Glad to hear things worked out for you in that situation!
  • delwhjr's avatar
    delwhjr
    Explorer
    Apr 22, 2021
    This is the service contact at the No Boundaries division


    Katlyn Mabie
    (574) 642-3119
    kmabie@forestriverinc.com

    Hope this helps

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