Look I am no newbie to this. I have been camping my entire life and delt with warranty issues in the past. The squeaky wheel always gets the oil. The lower level warranty personal you talk to do everything they can to get you to give up. Im NOT that guy lol. I will take this as far as I have to to get results. 1st they denied my claim for a small piece of cabinet glass that was cracked in transit on our very first trip. That $20 piece of glass will end up costing them a new sale or two when my youtube video comes out about it.