Help with Forest River
UPDATE: Forest River has agreed to pay for the $10 piece of glass. Originally the dealer said they would install the glass for free if I would buy the glass. I called immediately to cancel the addit...
Forum Discussion
OkiewithClass wrote:
Look I am no newbie to this. I have been camping my entire life and delt with warranty issues in the past. The squeaky wheel always gets the oil. The lower level warranty personal you talk to do everything they can to get you to give up. Im NOT that guy lol. I will take this as far as I have to to get results. 1st they denied my claim for a small piece of cabinet glass that was cracked in transit on our very first trip. That $20 piece of glass will end up costing them a new sale or two when my youtube video comes out about it.
Ok, good luck, but Forest River does not give a **** how many sales they lose from a YouTube video or anything else. There is no shortage of YouTube vids or negative online reviews already. Neither does Keystone, Winnebago, the list goes on and on. As long as they sell every one they're capable of pushing out the door why would they, and that has been the case since the early 2010s, even more so since last spring.
Grand Design had the right idea regarding customer service and warranty when they started up, but that went by the wayside eventually which was no surprise taking into account the industry big shots who started it who then cashed out.
There is no shortage of suckers to buy the next POS made, and they know it.
Now add that the US has a huge covid induced labor shortage, everywhere you go has a help wanted sign out, along with shortages of everything from lumber and steel to anything made with rubber, polymers, silicone, you name it. Prices have increased almost exponentially for lots of materials. Have you seen the price of a sheet of plywood lately? I'd be willing to bet they don't even have the $20 piece of glass, at least to match, and probably can not obtain it at present.
If you did not notice the cracked glass during PDI, they're going to deny the claim, and are probably right to do so. Are you saying the glass cracked from a manufacturers defects? If it wasn't cracked when you signed on the line then how do they know you did not hit a pothole and a can of pork and beans bounced into it? I am in no way defending them but they have all the warranty verbiage in place for a reason. It all sucks across the board but folks keep putting up with it while opening their wallets.
