Forum Discussion
dedmiston
Nov 19, 2020Moderator
In my experience there's also a split personality with most dealers, where even if things went perfectly during the sale & PDI, the warranty service is absolutely hellish. My warranty experience from my last dealer was enough to swear I'll never do business with them again (suck it, Giant RV). It took them a full 20 months to finally complete the checklist of items identified during our 12 month warranty period.
One of the happiest life-changes for me was hiring a local mobile tech to come fix things instead of driving 90 minutes to the dealer and having them lie to me about how long they'll keep the coach for repairs. I'd rather pay a tech out of pocket to have things fixed immediately and correctly than to continue to pay the loan and storage for an RV that I can't use.
I had to pay for some of those warranty repairs to be redone correctly, but at least my guy fixed them right and fixed them correctly.
Did I mention how much I dislike Giant RV?
One of the happiest life-changes for me was hiring a local mobile tech to come fix things instead of driving 90 minutes to the dealer and having them lie to me about how long they'll keep the coach for repairs. I'd rather pay a tech out of pocket to have things fixed immediately and correctly than to continue to pay the loan and storage for an RV that I can't use.
I had to pay for some of those warranty repairs to be redone correctly, but at least my guy fixed them right and fixed them correctly.
Did I mention how much I dislike Giant RV?
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