bikendan wrote:
Leeski Clan wrote:
The dealer I bought the RV from is in Nebraska, I live in Western Canada. (Saved ~$10,000) Palomino Customer Service told me to bring it to any Forest River dealer so I did but they are not a Palomino dealer. I wonder if that make any difference.
there's your answer. since you didn't buy from that dealer, they're putting you at the back of the line and are in no hurry to do the warranty work.
Common dealer practice. they're just coming up with excuses not to do it.
I booked my appointment in late August, they gave me a drop off date OF October 25th, well after Canadian Thanksgiving (Oct 8th) . This gave them plenty of time to perform winterizing services and such related to the end of the camping season.
I know I'm at the back of the line since I didn't purchase from them. I've had a relationship with this Forrest River dealer for years and put well over ~$8000 through their service department and another $5000 in parts. (See solar setup in my sig)
I believe what others have said previously, Palomino is delaying the approval. Perhaps they are trying to wiggle out of fixing the crack. I found it very unusual that they requested pictures of my truck hitched to the RV and video of me hitching and unhitching it.
EDIT: Canadian Thanksgiving is October 8th.
