To me, this is a prime example of why, if you are buying new, the dealership is probably more important than the brand you buy.
My first 5er was a Dutchman, that was an absolute POS - probably spent as much time in the shop as it did at my house. Both the manufacture and the dealer were terrible. The worst was when it had a bad window, and spent nearly three months at the shop (granted, this was done over winter, so I didn't push). But everything took forever to fix, bad enough that me, a non-DIY guy, fixed quite a bit on the trailer.
Current trailer had less trouble and much better dealer support.
To me, the gold standard is my boat dealer. They will set an appointment, and basic service is done same day. When it has been something more repair related, I've dropped it off on a Monday, and picked it up on a Friday, never missing a weekend.
Why can't all dealers be like that?
