RobWNY wrote:
I will add that I bought the RV in April 2018, advised them of the problem in June of 2018 (Front nose fiberglass repair issue). Brought the RV in for them to do an estimate of repair and to get authorization from manufacturer. I was advised of the Authorization through the manufacturer in November of 2018 (Was told manufacturer denied authorization three times and finally approved after 4th attempt by dealer). I told the dealer at that time it was put away for the winter and I would recontact them in the Spring for the work to be done. They agreed to this. Called them April 1st to make an appointment. They would not give me a specific date to bring it in. Advised them I would bring it to them on April 10th. Brought the RV in for repair on April 10th 2019 like I said I would. Called April 26th for an update and was told they would check with the guy that would be in charge of things and call me back and received no call. Emailed them for an update on April 29th and received no reply. Called yesterday, April 30th and was told the person I needed to speak to was on "the other line" and the person on the phone took my phone number and said I would be called back. I have not received a call from them still!
Why did you not get it out of storage and get it repaired instead of waiting until the busiest time of year? If they have to order parts from the factory it can be a lengthy process especially if they get the wrong parts. I've heard of others having their RV in the shop for several weeks if not months on this forum.
Would taking back to the manufacturer be an option?
