"What we have here is . . . . . failure to communicate!"
Captains speech
Movie: Cool Hand Luke Starring: Paul Newman (c)1967
Clearly, IMO, in this modern day and age, the OP, and, the dealers representatives, have been hijacked by social media and "other" modern day forces. (electronic communication devices) It's no one's fault, and everyone's fault, all at the same time.
If the OP, and the dealer in question, would clearly state (in person) what they want, what is expected, and when, there would be a lot less hurt feelings and grumbling. Something might actually get done too!
It seems so simple, but, . . . . . . it's not.
Chum lee
