I'll be damned.......customer service exists.

colliehauler wrote:
I have found Forest River to be very responsive and Keystone could care less in my dealings as well.

We had a 2013 Keystone Passport purchased in 2012 for almost 4 years. Keystone would never send parts directly, it was always the same canned response "you have to take the unit to a dealer". Screw that.


Prior to the 2013 we had an Aerolite (Dutchmen mfg). At first Dutchmen was great. They would answer emails or phone calls, and send parts directly to me both in and out of warranty. With some I paid them direct for, most were shipped gratis. At some point that all went by the wayside. For whatever reason Thor rolled the Dutchmen customer service over to Keystone, even the email addy changed from Service@dutchmenmfg.com to ownerrelations@keystonerv.com and it still that way today if you go to the Dutchmen website and click the contact us link. Once that happened that was the end of obtaining any parts directly be it warranty of even if you were willing to pay for them and everything changed to a canned response.......every single time.

I really liked that 2013 Keystone and have regretted selling it a time or two, but Keystones policy went a long way with me when it came to looking at other brands.