Interesting Article About Marcus Lemonis - Head Of Good Sam
Here it is: Story About Marcus Lemoins Seems like we aren't the only people who have a problem with Camping World and Good Sam, etc
Forum Discussion
I'm not interested in watching The Profit until Mr Lemonis sees his way to getting all the pieces of CW working properly.
Last year I had a web order that turned into a fiasco. First the local CW store would not accept the return (contrary to policy). Then the nice online Customer Service folks issued a merchandise discount certificate that required me to pay full price on my next purchase, then call them and have them issue a credit on the back-end of the deal.
And a couple of months ago I visited my local store just because of their regularly mailed promotions and asked for the location of the advertised item I wanted. I was told they did not stock that item and they run into that type of issue all the time.
I could go on, but I get more benefit than not from being a Good Sam member (and having a store in my hometown). So I'll enjoy the good while hoping they clean up their operational stuff sometime soon.
Last year I had a web order that turned into a fiasco. First the local CW store would not accept the return (contrary to policy). Then the nice online Customer Service folks issued a merchandise discount certificate that required me to pay full price on my next purchase, then call them and have them issue a credit on the back-end of the deal.
And a couple of months ago I visited my local store just because of their regularly mailed promotions and asked for the location of the advertised item I wanted. I was told they did not stock that item and they run into that type of issue all the time.
I could go on, but I get more benefit than not from being a Good Sam member (and having a store in my hometown). So I'll enjoy the good while hoping they clean up their operational stuff sometime soon.
