Is it time for less Marcus

Hi OP here! It is not my intention to find fault with the way Marcus runs his business. Lee Iacocca was, I believe the first executive to serve as spokesman for his company and I think he did a great job. What Marcus is doing is really nothing new. It is just my humble opinion that any executive that is working hard to turn a business around might be well served to recognize the people that really can implement his plans. I had several bad encounters with CW early on with our first class A - bad enough that I never used CW for anything else in over 40,000 miles of travel. Time passed and Marcus came on the scene. I decided that buying a new RV from local CW would be reasonably safe thing to do with Thor as back-up. The sale went as good as I could have asked. OK next step - warranty service. and again it was a reasonably smooth event and I might add employees up and down the line were great. So far Marcus seems to be getting things turned around. So my question was - who can best finish the job - Marcus or the employees? If the answer is employees - where is a good place to start?