I have a 2016 purchased 2 months ago.
Ugh! Getting my butt kicked by mine right now! The instructions are very clear, and I follow them to the T. Now for some reason today it won't get out of neutral/tow mode. While holding the neutral button, the neutral light goes from solid to blinking, and won't stop blinking. Just won't actuate and get back in gear. Since I'm not mechanical, it looks like two more attempts and I'm calling a tow truck.
Haven't ever had trouble getting it into neutral/tow mode. But this morning, it took several minutes to get back into driving mode. This afternoon, it's just a trailer.