Keystone warranty frustration
We just bought a new Fuzion 404 in Colorado a month and a half ago, and already have a non-working rear AC, a window that fell out en route, and doors that fly open in the lovely Kansas wind. Oh, and...
Forum Discussion
Cecilt wrote:CHBurris wrote:
So...we still haven't been able to find a resolution with Keystone. Their "Owner Relations" rep is a joke, who refuses to call me back. I've called so many times I have the number memorized, each time I'm promised by a supervisor that they will get to the bottom of it and get back to me. Yeah, right. Basically, we bought a brand new $65,000 piece of crap.
Manager in Owner Relations is Steve Holmes. Notice his last names has an "e" in it. His email is holms@keystonerv.com - No "e". Once I connected via phone with him I had resolution before I hung up. Call and ask for him and send him an email. Good luck. They wound up approving my repairs at an independent shop(not Keystone dealer). I paid up front and had a check within a week.
Thank you so much!! Getting ready to call him now.
