Keystone warranty frustration
We just bought a new Fuzion 404 in Colorado a month and a half ago, and already have a non-working rear AC, a window that fell out en route, and doors that fly open in the lovely Kansas wind. Oh, and...
Forum Discussion
CHBurris wrote:Cecilt wrote:CHBurris wrote:
So...we still haven't been able to find a resolution with Keystone. Their "Owner Relations" rep is a joke, who refuses to call me back. I've called so many times I have the number memorized, each time I'm promised by a supervisor that they will get to the bottom of it and get back to me. Yeah, right. Basically, we bought a brand new $65,000 piece of crap.
Manager in Owner Relations is Steve Holmes. Notice his last names has an "e" in it. His email is holms@keystonerv.com - No "e". Once I connected via phone with him I had resolution before I hung up. Call and ask for him and send him an email. Good luck. They wound up approving my repairs at an independent shop(not Keystone dealer). I paid up front and had a check within a week.
Thank you so much!! Getting ready to call him now.
I just wanted to thank you again for giving me this information. I left a msg on his phone, to which he immediately responded. He had me resend the bill, with the explanation of what was wrong. Yesterday morning I was cc'd on an email he'd sent to the original rep I had spoken with, telling him to send me a check for the amount requested. He did mention possibly wanting to have the compressor shipped to them, but I haven't received definite instructions on that yet.
I pray we don't have any other big problems that need repair (wishful thinking, I know), but if we do, I'm going directly to Steve.
Again, thank you!!!
