Keystone warranty frustration
We just bought a new Fuzion 404 in Colorado a month and a half ago, and already have a non-working rear AC, a window that fell out en route, and doors that fly open in the lovely Kansas wind. Oh, and a lost set of keys due to the doors flying open! Ha.
We are 6 hours from Denver, so going there for repairs really isn't an option. That leaves us with Abilene, Kansas, which is 2 1/2 hours away. So, I called Keystone and asked if we could have a closer dealer work on it, even though they aren't a Keystone dealer. He said fine, as long as they send in estimates, etc. Well, of course, the dealer isn't thrilled about doing warranty work, but of course they'll work on the camper at our expense. So, whatever. We'll get the work done, and then try to get the money from Keystone. Even if we don't get it all back, I'm fine with it. It beats making 3 trips to Abilene.
The keys, however....ugh. I'm kinda sick of dealing with Keystone at this point, so should I just call the dealer who sold it to us? Keystone can't seem to figure out which keys i have.
We knew there would be issues, but I wasn't prepared for the headache involved in getting them fixed.
We are 6 hours from Denver, so going there for repairs really isn't an option. That leaves us with Abilene, Kansas, which is 2 1/2 hours away. So, I called Keystone and asked if we could have a closer dealer work on it, even though they aren't a Keystone dealer. He said fine, as long as they send in estimates, etc. Well, of course, the dealer isn't thrilled about doing warranty work, but of course they'll work on the camper at our expense. So, whatever. We'll get the work done, and then try to get the money from Keystone. Even if we don't get it all back, I'm fine with it. It beats making 3 trips to Abilene.
The keys, however....ugh. I'm kinda sick of dealing with Keystone at this point, so should I just call the dealer who sold it to us? Keystone can't seem to figure out which keys i have.
We knew there would be issues, but I wasn't prepared for the headache involved in getting them fixed.
