Forum Discussion

ulvik's avatar
ulvik
Explorer
Jul 05, 2018

Kudos to Dexter axles!

A couple of weeks ago while coming home from a trip I noticed our TT was leaning about 3 inches to the right. After looking it was determined that is was the axels causing the problem. I slowly made it back home and contacted the local dealership and dropped it off. Letting the dealership handle it was a joke and after a week they informed me they contacted Forest River and never got a response. I told them the camper is out of warranty through Forest River but the axles are still covered through Dexter. Just got a confused look! I called Dexter personally. I sent them multiple pictures and completed their warranty form and this morning they called me and told me that they are going to cover the axles as well as the labor to change them. Kudos to Dexter, glad to see a company that actually covers their warranty and does not try to wiggle out of it! I told them I have a trip planned in 7 weeks and was informed I would receive the new axels in a about 9 days. Will update the progress!
Seeking Advice
  • ulvik's avatar
    ulvik
    Explorer
    Jul 05, 2018
    Ralph Cramden wrote:
    Going by your signature I find it hard to believe Forest Rivers Rockwood division was the problem based on my dealings with them directly. Why not post the dealers name as that's where I believe the B.S. originated.

    I have had some dealings with Dexter and they have always been exceptional.

    Never said that Forest River in any way was at fault only that my unit is not under warranty through Forest River anymore. And as far as the dealership that is not appropriate to me. I just had to do all the leg work myself to get things done.
  • ulvik's avatar
    ulvik
    Explorer
    Jul 05, 2018
    RCMAN46 wrote:
    You indicate it was an axle problem.

    If you were to share some of the pictures you sent to Dexter it would be appreciated.

    I would rather not. Because this day and age I am afraid some people would use them to say their axels are bad just to scam the company. Hope you understand. Ill just say the spindles set higher on one side than the other on both torsion axels.
  • Ralph_Cramden's avatar
    Ralph_Cramden
    Explorer II
    Jul 05, 2018
    Going by your signature I find it hard to believe Forest Rivers Rockwood division was the problem based on my dealings with them directly. Why not post the dealers name as that's where I believe the B.S. originated.

    I have had some dealings with Dexter and they have always been exceptional.
  • 2edgesword's avatar
    2edgesword
    Explorer
    Jul 05, 2018
    Great to hear about a company backing up their product and providing excellent customer service.
  • BadgerMcAdams's avatar
    BadgerMcAdams
    Explorer
    Jul 05, 2018
    It is refreshing to hear that a company will stand behind their warranty. From reading in the forums, so many now are trying to find any way they can to wiggle out of something that they say they will cover.

    Glad that it is working out good for you!
  • RCMAN46's avatar
    RCMAN46
    Explorer
    Jul 05, 2018
    You indicate it was an axle problem.

    If you were to share some of the pictures you sent to Dexter it would be appreciated.
  • the_bear_II's avatar
    the_bear_II
    Explorer
    Jul 05, 2018
    I've dealt with Dexter customer service on three separate occasions and found them to be very responsive. Their products are great and their parts department provides great help and quick service.
  • ford_truck_guy's avatar
    ford_truck_guy
    Nomad
    Jul 05, 2018
    Now that is how the industry should work !

    Kudo's to Dexter.... Can't wait to hear the conclusion . .

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