Manufacturers - How Do You Answer This

I bought my '03 Fleetwood 'C' from a local full service dealer. When it arrived, they did their own inspection before they told me it was in. They suggested that I carve out about 4 hours for the walk through, and to bring a friend to take notes. First, they pointed out what they had already fixed, like the hairline crack around one of the clearance lights on the cabover, explaining that they install them at the factory with power screwdrivers and sometimes over tighten. Then we walked through the operation of everything inside while my friend took notes. There were a couple of minor fit and finish items that they fixed before I picked it up. Then they invited me to their next "new owner's" meeting. They had rows of tables set up in one of the repair bays so we could take notes, served coffee and doughnuts, did a brief explanation of how things operated, and then we broke up into groups for 5ers, TTs, A's, B's and C's. A tech was with each group and covered all the operations for our units on a real model, including how to use a dump station. Finally, a raffle for accessory items from their well stocked store. When I picked it up, the gas tank was full, a half tank of water, along with a stinky slinky and white water hose. Later on, I had them add what I needed on the MH and my Jeep Toad, so I could tow it 4 down.
And even though they no longer sell MHs, they still service them. I called them about a month ago to make sure they still work on MHs, and told them I'd bring mine in and I want them to fix anything that needs fixing. They're cool with that, and I trust them.