Manufacturers - How Do You Answer This
This is one aspect of why I am leery of an aluminum framed camper, not to mention a newer, expensive camper. Of course the extremely poor quality craftsmanship could be duplicated in a wood-framed cam...
Forum Discussion
The era of building or makingthe best you can so you can out compete the competition went south after Sam Walton died.
It is all a maximizing profit idea. Chinese junk started it. There is no money in service nor character. No comittment to quality. Make it look shiny as cheap as possible and it will sell. Never mind the headachs and heart break, and debt ,of Customers who may have to fix and and patch it for as long as they own it.
Dealers are the larger problem, much of the time. They want to get product off the shelf and profit into their banks. Service doesn't sell. Most of them don't expect a repeat Customer or care. There are enough people who will buy the first time. Things go south from such shenigans and they bankrupt and are reborn or simply reappear under new management, again and again. I am amazed to go to the trade shows and see the smiles and how great their product is, when even the showroom unit is ready to come apart, sometimes. I wouldn't put my name on something I produced, if I knew the Customers were going to be contemptious ,of my quality and workmanship, in just a short while.
Fair profit, and quality workmanship and commitment to service of my product and to my Customer is a forgotten idea. Thank The Germans and other Europeans who came here to make fortunes of sucker Americans, in the sixties on. The American ideals, principles, and morals are gone. Eliminate or buy the competition and charge twice or three times what the flash and glitter is worth and don
t worry about it. Service and warranties are sucker bait. We had some excellent assistance from the factory but We're looking at thousands of dollars more to correct and replace some things that were taaken off and inferior and wrong components installed, warped frame bare frame, bad door and paint, cap not on properly and so on, from a Dealer. Being a good actor draws more Customers.
It is all a maximizing profit idea. Chinese junk started it. There is no money in service nor character. No comittment to quality. Make it look shiny as cheap as possible and it will sell. Never mind the headachs and heart break, and debt ,of Customers who may have to fix and and patch it for as long as they own it.
Dealers are the larger problem, much of the time. They want to get product off the shelf and profit into their banks. Service doesn't sell. Most of them don't expect a repeat Customer or care. There are enough people who will buy the first time. Things go south from such shenigans and they bankrupt and are reborn or simply reappear under new management, again and again. I am amazed to go to the trade shows and see the smiles and how great their product is, when even the showroom unit is ready to come apart, sometimes. I wouldn't put my name on something I produced, if I knew the Customers were going to be contemptious ,of my quality and workmanship, in just a short while.
Fair profit, and quality workmanship and commitment to service of my product and to my Customer is a forgotten idea. Thank The Germans and other Europeans who came here to make fortunes of sucker Americans, in the sixties on. The American ideals, principles, and morals are gone. Eliminate or buy the competition and charge twice or three times what the flash and glitter is worth and don
t worry about it. Service and warranties are sucker bait. We had some excellent assistance from the factory but We're looking at thousands of dollars more to correct and replace some things that were taaken off and inferior and wrong components installed, warped frame bare frame, bad door and paint, cap not on properly and so on, from a Dealer. Being a good actor draws more Customers.
