Manufacturers - How Do You Answer This
This is one aspect of why I am leery of an aluminum framed camper, not to mention a newer, expensive camper. Of course the extremely poor quality craftsmanship could be duplicated in a wood-framed cam...
Forum Discussion
I received Manufacturer reply 5 out of 9 today. This time Don from Chalet. I got Don's approval to post his reply here. What follows is his reply to my original email and my reply to him. He followed up with approval and a statement that this is something he feels very strongly about.
From: Don Rose don.rose@chaletrv.com
Sent: Thursday, March 13, 2014 12:15 PM
To: Dave Pete
Subject: Re: Chalet - Product Quality Inquiry
Dave,
Thank you for your email and interest in Chalet. I read the forum thread with great interest and frankly agree with it.
The quality control is not what it should be in the RV industry. I am amazed that some dealers and consumers have the attitude that defects are normal and acceptable in a new RV. I tell people all the time that when you buy a new car you expect it to be perfect. You have should have the same expectation when you buy a new RV. You are paying for a new product and it should be new and in perfect condition. Anything less is unacceptable.
We are obsessed with quality control at Chalet RV. I worked in the nuclear power industry where quality control was almost a religion and we have installed that same belief here.
Don L Rose
Chalet RV
don.rose@chaletrv.com
(631) 463-8850
Thanks for your reply Don.
I truly appreciate the acknowledgement of an industry problem. I was beginning to think only a few others and I expect results out of a traditionally awesome American workforce and the people above them. I think I understand why corners get cut, and I realize there is not just one reason, but quite a number of causes, just as one cannot put blame for all of the world’s ills on one group of politics, on one generation, on one set of principles or ideology.
Your email comes across as sincere. Some might say you read through the thread and found my contributions and just gave me what I was after, just so you could sell me a camper. And maybe you did! But your email response felt sincere to me and I accept it as such.
Don, I am sorry to report, I included your company in my campaign before realizing you do not make a camper in the smaller sizes I’m looking for. If I ever upgrade my truck to a one ton or larger dually and decide to go primarily pavement, I will definitely consider your product. However, there may be others looking for a camper such as those built by Chalet who could benefit from your response to me. With your approval, I’d like to post your message, including your name and contact info, along with my reply to you, into the referred to forum thread. Please respond yeah or nay.
Sincerely,
Dave Pete
From: Don Rose don.rose@chaletrv.com
Sent: Thursday, March 13, 2014 12:15 PM
To: Dave Pete
Subject: Re: Chalet - Product Quality Inquiry
Dave,
Thank you for your email and interest in Chalet. I read the forum thread with great interest and frankly agree with it.
The quality control is not what it should be in the RV industry. I am amazed that some dealers and consumers have the attitude that defects are normal and acceptable in a new RV. I tell people all the time that when you buy a new car you expect it to be perfect. You have should have the same expectation when you buy a new RV. You are paying for a new product and it should be new and in perfect condition. Anything less is unacceptable.
We are obsessed with quality control at Chalet RV. I worked in the nuclear power industry where quality control was almost a religion and we have installed that same belief here.
Don L Rose
Chalet RV
don.rose@chaletrv.com
(631) 463-8850
Thanks for your reply Don.
I truly appreciate the acknowledgement of an industry problem. I was beginning to think only a few others and I expect results out of a traditionally awesome American workforce and the people above them. I think I understand why corners get cut, and I realize there is not just one reason, but quite a number of causes, just as one cannot put blame for all of the world’s ills on one group of politics, on one generation, on one set of principles or ideology.
Your email comes across as sincere. Some might say you read through the thread and found my contributions and just gave me what I was after, just so you could sell me a camper. And maybe you did! But your email response felt sincere to me and I accept it as such.
Don, I am sorry to report, I included your company in my campaign before realizing you do not make a camper in the smaller sizes I’m looking for. If I ever upgrade my truck to a one ton or larger dually and decide to go primarily pavement, I will definitely consider your product. However, there may be others looking for a camper such as those built by Chalet who could benefit from your response to me. With your approval, I’d like to post your message, including your name and contact info, along with my reply to you, into the referred to forum thread. Please respond yeah or nay.
Sincerely,
Dave Pete
