mild rant, contractors and repair folks

WTP-GC wrote:

Hammerboy wrote:

allen8106 wrote:
In 2001 we had a large addition put on our old farm house. In 2017 we had some major storm damage to the inside and outside of the house. Contractor that did the addition told me "we don't do insurance claims, we are only doing new construction or new additions".

They lost my business and referral forever.

Really? Are you not going to refer a plumber because he doesn't want to do your electrical work? Yes I know it's not quite the same but insurance work can be a entirely different animal and there are companies that specialize in that type of work. You cannot penalize some for not wanting do it.

Dan

This is the perfect example of how some customers refused to be or become satisfied. The customer in this case has an unreasonable expectation of services which they feel entitled to. Its the same thing as if a mechanic added a stereo to your old beater car 20 years ago, but now the same mechanic doesn't want to do body work on your brand new Tesla.

16 year later, you call a company to ask if they do something entirely different than your first experience and they turn you down? I surely don't understand why you'd be upset. When I first started in business, I'd take almost any job in my field, even those that didn't have much profit. Now, about 12 years later, I wouldn't even give those same jobs the time of day. Its not worth my time or effort anymore. So does that mean that when the economy turns, I'll be hurtin? Maybe, maybe not, but it won't be because I chose to quit doing tiny projects in order to focus on larger, higher profit jobs.