My Anger Meltdown over Service Dept.

I would also add in passing, that if your employees are good people and well trained. If you do not back them up, when they get abused. You are sending a terrible message to your people. Won't take long for their job performance to nose dive. And what they are to say to themselves is, they don't pay me enough to take this kind of (insert four letter word) And the boss only cares about his money, not me. Won't take them to long to find another job. And you just lost a skilled loyal employee. Which is going to cost you a ton more than getting rid of a crazy customer. That's how I see it anyway