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Desert_Captain's avatar
Desert_Captain
Explorer III
Jun 19, 2017

National Interstate Insurance disaster...

Over the last week or two I have received three different letters from National Interstate insurance regarding the policy they hold on our 24' Class C. They state that they are getting out of the RV insurance business and will not permit me to renew my policy which comes due on 8/2/17. My policy will be "automatically" switched to Safeco unless I take further action.

For the record I had been very happy with National Interstate and have said so numerous times on this Forum. I was particularly pleased with the guaranteed replacement value coverage they offered. Their customer service was excellent and their prices right in the middle of the RV insurance spectrum.

I was to say the least, extremely disappointed to have them bail and leave their clients scrambling for new coverage or take potluck with Safeco. I spent a lot of time shopping for a replacement carrier and settled on GEICO as I already have my motorcycle coverage with them.
They don't offer the guaranteed replacement value coverage that NI provided but overall the policies seem comparable and close in price.

Imagine my frustration when I called NI to formally cancel coverage as the GEICO policy takes affect tomorrow only to be told.... Oopsy, those letters you received were in error we are not going away for at least a year. We will be happy to renew your policy. ARRRRRG!

NI told me to just cancel GEICO and renew with them but that is simply NOT going to happen. I pointed out that someone at NI needs to be fired for this incredible screwup but was told it is just a computer error... too bad. One letter maybe, two letters perhaps... but three? :S
  • Frustrating? Sure
    Perhaps a little misleading? Maybe
    Disaster? Not even close
  • I must have missed that mailing. My policy renewal invoice just came a couple of days ago. The postmark date was June 14. Have not heard anything about them not doing RV's anymore. But if next year they are dumping the RV's guess I'll have a year to find someone....
  • Desert Captain wrote:
    I pointed out that someone at NI needs to be fired for this incredible screwup but was told it is just a computer error... too bad.


    That is a classic way to avoid accepting responsibility and assigning blame. I assure you their computer system on its own did not generate those letters, send them to the folding and envelope stuffing machine, and then see that all those envelopes made it into the postal service!
  • I used and recommended National Interstate for the 7 yrs we FTd.
    Had great service ( 2 claims) and great coverage/pricing.

    Had hear rumors last year they were not going to be doing RVs anymore.

    You have changed companies...no reason to go back. SHAME on them!

    That was a 'major computer glitch'..........horse-pucky!

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