My wife and I bought a new rv travel trailer at the beginning of Oct. Went camping and found the frige did not work. Took it back to dealer and they have had it ever since. Last wednesday they were suppose to have gotten a new frige in. This morning I call and they say they are having an issue with the screws. I figure they have damaged something in the support.They said they would call us right back. We usually call them once a week to find out what's going on. They never call us. My wife says just to give them the rv back and get our down payment. Not sure if we can do that. Looks like we now have a damaged trailer. Anyone else have this happen to them? If so what were your options?

screws hold it in so how do you come up with the unit is now damaged?

I would say no, you can't take it back and get your down payment refunded. What is the name/location of the dealer who sold you the RV? Maybe another forum member has experience with the same dealer and csn give you some advice.

I would go there and physically have them show exactly what is going on with it. Maybe they haven't touched it and are stringing you along. Being that is a new trailer everything should be under warranty and the fridge should have it's own separate warranty. You may have to rattle your sword and demand some action.

They will not refund your money and take the trailer back.Forget the phone calls....get over there and actually see what is going on.Next step after that is to by-pass the dealer, move up the chain and get the manufacturer involved.Good luck with it. I feel for you.

DTR has the right idea. Go there in person, be pleasant and reasonable in your excpectations. Your unit isn't damaged. With just about any RV sold, you are going to need some repairs performed and unfortunately, this is just part of the process. So don't worry. I suspect when you get it back you will never know anything was done.

new rv | Good Sam Community

newman_fulltime
Explorer II
Nov 25, 2017
screws hold it in so how do you come up with the unit is now damaged?
gbopp
Explorer
Nov 25, 2017
I would say no, you can't take it back and get your down payment refunded.

What is the name/location of the dealer who sold you the RV? Maybe another forum member has experience with the same dealer and csn give you some advice.
rrupert
Explorer
Nov 25, 2017
I would go there and physically have them show exactly what is going on with it. Maybe they haven't touched it and are stringing you along. Being that is a new trailer everything should be under warranty and the fridge should have it's own separate warranty. You may have to rattle your sword and demand some action.
downtheroad
Explorer
Nov 25, 2017
They will not refund your money and take the trailer back.
Forget the phone calls....get over there and actually see what is going on.
Next step after that is to by-pass the dealer, move up the chain and get the manufacturer involved.

Good luck with it. I feel for you.
ScottG
Nomad
Nov 25, 2017
DTR has the right idea. Go there in person, be pleasant and reasonable in your excpectations.
Your unit isn't damaged. With just about any RV sold, you are going to need some repairs performed and unfortunately, this is just part of the process.
So don't worry. I suspect when you get it back you will never know anything was done.
lap527
Explorer
Nov 25, 2017
We are a big advocate of A good mobile rv guy. In the last couple of years that is all we have used. They do warranty work also. So keep your rv at home and let your repair guy come to you, it sure saves the aggravation of dealing with some of these rv places. Good luck!
monkey44
Nomad II
Nov 25, 2017
lap527 wrote:
We are a big advocate of A good mobile rv guy. In the last couple of years that is all we have used. They do warranty work also. So keep your rv at home and let your repair guy come to you, it sure saves the aggravation of dealing with some of these rv places. Good luck!

this one ^^^^^^^
downtheroad
Explorer
Nov 25, 2017
If you do decide to go it on your own with a mobile tech....make sure you get prior approval for warranty work or you will be footing the bill on your own.
Jayco-noslide
Explorer
Nov 25, 2017
Unfortunately this type of crappy service is not uncommon. Imagine if stuff like that happened with our car. Not sure about your options but I would go in an nicely but assertively tell them this has to be resolved by (give a deadline) or either you want a refund or it will be time to consult an attorney. This is especially unacceptable with a new one. They could get a new refrig. shipped within days I would think.
lj2654
Explorer
Nov 25, 2017
If the original frig was bad,itwould be covered on the warranty. If they needed a new frig then they could get one quickly for you. In person visit as suggested above may be the only way to really know what they are doing or not doing to resolve the issue and get your camper back to you!

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