New Trailer Quality Control
I bought a new 2019 Coleman 17 RD this spring and finally got it about a month ago. Unfortunately the dealer couldn't give me the orientation tour due to social distancing, etc, I understand that. Th...
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I have to say......this stuff is not surprising, I think overall, quality has really dropped off in the rv business. We bought a Grand Design Imagine 2600 RL, in 2018, its a 30 foot trailer, and although the build quality is satisfactory inside the trailer, the warranties on units today leave the buyer hanging. Grand Design advertises a 3 year warranty, BUT, the chassis and axles are warranted by Lippert and dexter and have a one year warranty. We bought in late september in northern alberta, hauled it home to bc and parked it for the winter, covered in our pole barn.
Limited use the next summer, my wife was sick, in the hospital two and a half months, so we didn't get more than one trip in, during that trip, I noticed the springs had gone flat, called GD, they referred me to Dexter, they were no help. So, Grand Design stepped up, sent me all new springs and hardware, I replaced them, and the unit sat another winter, up on blocks. By now, the one year warranty is long over on the axles and chassis, so the trailer sat till this june, we got in it with a full tank of fresh water and headed out, not thirty miles from here, noticed the rear axle bent.
3500 lb axles and springs are clearly not heavy enough, back on the phone to grand Design, they couldn't be more helpful, but I'm too far past the end of my warranty for their help, which, by the way are still covering the rest of the unit. This trailer has around fifty hours road time, a complete failure should NEVER happen, especially on what amounts to a new trailer. So, now I'm out $3600 tax in for a new undercarriage, all the best stuff, guaranteed never to break again. The complaint I have is not the fault of Grand Design, it is the way the warranties are structured, a three year warranty should cover the entire unit, just like the warranties on cars, in my case, we take it up the butt for what is clearly a design issue, and although the unit is covered by a three year warranty, not all the parts in the unit are. These units are not cheap, manufacturers have to do a better job of looking after their customers.
Limited use the next summer, my wife was sick, in the hospital two and a half months, so we didn't get more than one trip in, during that trip, I noticed the springs had gone flat, called GD, they referred me to Dexter, they were no help. So, Grand Design stepped up, sent me all new springs and hardware, I replaced them, and the unit sat another winter, up on blocks. By now, the one year warranty is long over on the axles and chassis, so the trailer sat till this june, we got in it with a full tank of fresh water and headed out, not thirty miles from here, noticed the rear axle bent.
3500 lb axles and springs are clearly not heavy enough, back on the phone to grand Design, they couldn't be more helpful, but I'm too far past the end of my warranty for their help, which, by the way are still covering the rest of the unit. This trailer has around fifty hours road time, a complete failure should NEVER happen, especially on what amounts to a new trailer. So, now I'm out $3600 tax in for a new undercarriage, all the best stuff, guaranteed never to break again. The complaint I have is not the fault of Grand Design, it is the way the warranties are structured, a three year warranty should cover the entire unit, just like the warranties on cars, in my case, we take it up the butt for what is clearly a design issue, and although the unit is covered by a three year warranty, not all the parts in the unit are. These units are not cheap, manufacturers have to do a better job of looking after their customers.
