an insurance adjuster's primary concern is to minimize the amount of money it pays for claims .... Dometic and most other manufactures warranty folks have the same mission .... every cent they keep from paying helps the companies bottom line .... every day they can delay paying the claim keeps the funds in the company's account .... when a person takes a unit that isn't under warranty in for repair, they pay the going parts and labor rate .... Dometic sends parts for the repair so the dealer makes nothing on the parts .... they also balk at paying anywhere close to the going labor rate .... when a dealer sells one of their units, they make a profit .... that profit helps offset the lack of profit on future repairs .... mobile repairs services can often make warranty repairs because they don't have the overhead of a dealership .... this reality extends to buying a camper from an internet source only to find difficulty in getting local support in taking care of problems .... its sad and very easy to say that shouldn't be the case but in the real world it most definitely is
Jim
