Nobody will repair my 6 mo old Dometic AC! Any suggestions?
Hi
Last October our 3 yr, 1 month old Dometic 1500 btu A/C conked out while we were on vacation in the Keys. We were very lucky and flagged down a service car from a local RV dealer who tested it, sold us a new one and installed it within hours for around a thousand installed. This was on a Saturday no less. It was the only game in town and we were happy. Three weeks ago we were in Miaka State Park on the west coast of Florida. The temperature was 89 outside and 88 inside.We had 98% humidity. The new unit failed. The compressor runs. There is little cooling. There was no ice. The generator did not make it run any better. The thermostat was fine. We did OK without it. Now back home I am trying to get it repaired under warranty. I called every dealer within an hours drive. Some said no. Some said that they had one special guy for warranty work and he would call be right back. Never got any call backs from Waits RV, Land Yachts and Palm Beach RV. I called Dometic and after holding I asked someone to explain the warranty procedure and what I needed to do to get service. I told her about the refusals. She said "well, the way warranties work is you got to talk to the local dealers. not me." I repeated that none of them would talk to me and she said "If you want special service you got to email Dometic". I went back to the map and found a Florida Outdoors RV center just over an hour away. He said that I could make an appointment about 4 weeks away and then I could bring it in but I would have to pay for all work or replacement myself and then I would request a refund from Domenic. It might tale at least a week to get it back because Dometic would have to ship one and they would have to ship the old one back.
I am going to try the email but I kind of doubt it will do any good. It kind of looks like my only choice is going to be to drive back to Key Largo where I bought it. That is at least 5 hours away. They will replace or repair it in one day and I can go back the next day. That's 3 days and 10 hours of driving!Holiday RV's is doing all that they can and is a great outfit. I highly recommend them but I wish I did bot have to go that far to get warranty work done on a defective product particularly when many of the customers are on the road.
Can anyone suggest any way to get Dometic to honor the warranty here in North Palm or something I can do to get a working A/C? My wife says we need to carry one of those portable room a/c units in the rear compartment as a spare since this is our third failed dometic on the road!
Last October our 3 yr, 1 month old Dometic 1500 btu A/C conked out while we were on vacation in the Keys. We were very lucky and flagged down a service car from a local RV dealer who tested it, sold us a new one and installed it within hours for around a thousand installed. This was on a Saturday no less. It was the only game in town and we were happy. Three weeks ago we were in Miaka State Park on the west coast of Florida. The temperature was 89 outside and 88 inside.We had 98% humidity. The new unit failed. The compressor runs. There is little cooling. There was no ice. The generator did not make it run any better. The thermostat was fine. We did OK without it. Now back home I am trying to get it repaired under warranty. I called every dealer within an hours drive. Some said no. Some said that they had one special guy for warranty work and he would call be right back. Never got any call backs from Waits RV, Land Yachts and Palm Beach RV. I called Dometic and after holding I asked someone to explain the warranty procedure and what I needed to do to get service. I told her about the refusals. She said "well, the way warranties work is you got to talk to the local dealers. not me." I repeated that none of them would talk to me and she said "If you want special service you got to email Dometic". I went back to the map and found a Florida Outdoors RV center just over an hour away. He said that I could make an appointment about 4 weeks away and then I could bring it in but I would have to pay for all work or replacement myself and then I would request a refund from Domenic. It might tale at least a week to get it back because Dometic would have to ship one and they would have to ship the old one back.
I am going to try the email but I kind of doubt it will do any good. It kind of looks like my only choice is going to be to drive back to Key Largo where I bought it. That is at least 5 hours away. They will replace or repair it in one day and I can go back the next day. That's 3 days and 10 hours of driving!Holiday RV's is doing all that they can and is a great outfit. I highly recommend them but I wish I did bot have to go that far to get warranty work done on a defective product particularly when many of the customers are on the road.
Can anyone suggest any way to get Dometic to honor the warranty here in North Palm or something I can do to get a working A/C? My wife says we need to carry one of those portable room a/c units in the rear compartment as a spare since this is our third failed dometic on the road!
