Both tts we bought new were from “local” dealers, one being an hour from home, one 2 hours from home. Both dealers have phenomenal reputations, which made our decision to buy local easy.
We did need repair on the first tt, where I backed it into something and tore the corner trim off. I called the dealer, made an appointment for the following week and they repaired it while I waited.
Our second tt was on order when we put a deposit on it (dealer had one, but it was already sold). It was taking longer than expected to arrive, so I started looking around at the on-line places. Frankly, none of them came close to matching the price we paid locally.