Poor RV Dealer Customer Service
Just wondering if my experiences are the exception or the rule. Twice now when I've needed to buy parts for my Travel Trailer, I've contacted the dealer where I bought it new in November of 2013. A sm...
Forum Discussion
I have been very blessed with 3 absolutely suburb RV dealerships that is withing an acceptable radius of where I live. And I'll mention their names:
Anderson, Indiana (Modern Trailer Sales)
New Castle, Indiana (Walnut Ridge RV Sales)
Mt. Comfort, Indiana (Mt. Comfort RV sales)
I purchased my last trailer from Walnut Ridge. They even go so far as to schedule you a 3 month (after purchase) and a 12 month inspection of your RV to fix anything on the unit. They want all of their units exiting the 12 month warranty period working 100% to the customer's satisfaction. And they are excellent in follow-up after that initial year. They've gone to battle for me against Keystone, even when the warranty period was over. And Keystone paid.
Modern Trailer is closest to my home, and I use them for ordering parts mostly. But they have done some really weird stuff for me, like order new wheels for my Barker Blue Tote, I get my propane from them, and any odd-ball item I may want or need, they go on the hunt and find it! They've never made me wait, and when they say they are going to do something, they do!
So you know, there are some good one's out there!
I've only done this myself on a couple occasions in my 62 years on this planet, but you can always register a complaint with the BBB (Better Business Bureau). When companies start getting that feedback, they either straighten up, or go out of business eventually.
Anderson, Indiana (Modern Trailer Sales)
New Castle, Indiana (Walnut Ridge RV Sales)
Mt. Comfort, Indiana (Mt. Comfort RV sales)
I purchased my last trailer from Walnut Ridge. They even go so far as to schedule you a 3 month (after purchase) and a 12 month inspection of your RV to fix anything on the unit. They want all of their units exiting the 12 month warranty period working 100% to the customer's satisfaction. And they are excellent in follow-up after that initial year. They've gone to battle for me against Keystone, even when the warranty period was over. And Keystone paid.
Modern Trailer is closest to my home, and I use them for ordering parts mostly. But they have done some really weird stuff for me, like order new wheels for my Barker Blue Tote, I get my propane from them, and any odd-ball item I may want or need, they go on the hunt and find it! They've never made me wait, and when they say they are going to do something, they do!
So you know, there are some good one's out there!
I've only done this myself on a couple occasions in my 62 years on this planet, but you can always register a complaint with the BBB (Better Business Bureau). When companies start getting that feedback, they either straighten up, or go out of business eventually.
