Poor RV Dealer Customer Service
Just wondering if my experiences are the exception or the rule. Twice now when I've needed to buy parts for my Travel Trailer, I've contacted the dealer where I bought it new in November of 2013. A sm...
Forum Discussion
I remember one time my dad sent me to a local Chrysler dealership to get an oil pan plug. Somehow he had lost the plug when changing the oil.
I went to the parts department and told the man what I needed. He came out and gave me the plug and said have a nice day. I asked him home much I owed him and he smiled and said the plug cost so little it wasn't worth the paperwork. I never forgot that. Twenty years later I purchased two new Jeeps from that dealership. I didn't even shop around because I remembered the good customer service. I'm not sure if I got the absolute best deal on the Jeeps but every time I go to the dealership I am treated great.
Here in the Tampa bay area of Florida there are a bunch of RV dealerships on the I4 corridor so there is a lot of competition. Oh course price is important but there are a couple of dealerships that I wouldn't take a free RV from because of their customer service and horrible attitudes.
Burch
I went to the parts department and told the man what I needed. He came out and gave me the plug and said have a nice day. I asked him home much I owed him and he smiled and said the plug cost so little it wasn't worth the paperwork. I never forgot that. Twenty years later I purchased two new Jeeps from that dealership. I didn't even shop around because I remembered the good customer service. I'm not sure if I got the absolute best deal on the Jeeps but every time I go to the dealership I am treated great.
Here in the Tampa bay area of Florida there are a bunch of RV dealerships on the I4 corridor so there is a lot of competition. Oh course price is important but there are a couple of dealerships that I wouldn't take a free RV from because of their customer service and horrible attitudes.
Burch
