Forum Discussion

rob_g's avatar
rob_g
Explorer
Jun 19, 2014

Provider of emergency roadside services via text?

Good Sam has informed me that they do not provide emergency roadside service (ERS) via test messaging; one has to call via voice.;

I am seeking an ERS provider that can provide ERS if I contact them via text/SMS. Anyone aware of one? The only one I've heard of is an add-on service with the SPOT messenger, and I haven't been able to determine if they do RVs.

I am interested because there are devices like the DeLorme Explorer that do two way text messaging via satellite, so you would have the ability to contact ERS if you were stuck on say some NV road far from cellular range. Texting is also more efficient than voice, and can sometimes have better success than a voice call in a marginal area. And you can send pictures, maps, GPS coordinates, etc. Indeed, I think the Explorer sends GPS automatically.

So far DeLorme only has towing services for boats via a partnership with USBoating. Maybe they'll partner with ERS for RVs; be nice.

Meanwhile, anyone aware of a service you can text to?
Seeking Advice
  • MrWizard's avatar
    MrWizard
    Moderator
    Jun 19, 2014
    i don't see it happening anytime soon
    not until, people quit using txt shrthnd when sending messages
    it would be a night mare, the responder on a PC typing full clear messages
    and the member needing help.. sending from a phone and trying to describe the situation while using txt shrthnd..
    boy what a confusion that would be
    besides txt doesn't give the responding service a GPS fix
    that they get with a voice phone call..when you call in

    given the speeling errors i see on this forum, including my own
    voice is much better process at this time

    text is NO better about waiting..
    if the operators are busy.. they are busy
    imagine the confusion when the service provider decides
    ONE operator can handle several texting calls at the same time
  • 2oldman's avatar
    2oldman
    Explorer II
    Jun 19, 2014
    I've seen State Farm ads with some pretty good technology in their apps. Most all major carriers have ERS. I recently needed ERS from Geico, and their app was a poc. (piece of cake). I would expect GS to be about the last place you'd find cutting-edge ( or even dull edge) technology.

    Text would be a blessing, especially in marginal service areas. And with voice you get to suffer thru the hold music, road noise and "could you repeat that"? And not having to tell someone where you are.. how cool is that?

    good luck!

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