I agree with OP
Its a whole new ball game nowadays..
if a dealer is too lazy to answer email enquiries he will not get my money..its that simple,,
I dont care to chat on the phone listening to all kinds of sales pitch bs..and I sure wont waste time driving around long distances..
Sent emails to about 10 different GM dealers within 100 km range,
when shopping for a new truck stating exactly what engine and options I want asking for a price,,,
only one person wrote back giving me what I wanted..gave him my paycheck next day and I drove away happy..