I have visited my local SS office on two occasions and had short waits, spoke to a real person and had my questions answered. The first visit was almost 45 minutes while a very persistent advisor managed to find the error in my name registration that was my fault at age 18. I can't fault my local office or staff in any way. Now the steps to correct the name issue is a little rediculous but even then, the advisor encouraged me to gather the necessary documents and come back to her. She was quite willing to walk me through the correction if I decided to correct a 52 year old mistake on my part. They are not all deserving of the bashing.