Desert Captain -
Going through the same renewal process with Coach Net now. I ran into this last year & I am so frustrated with Coach Net I am about to switch to Good Sam. Here's my beef...
I currently have the Coach Net basic plan.
I got the same mailer (& e-mail) you did. It showed basic, gold, & premier as options on the front. On the back is the coverage. Basic is not mentioned there. Gold is the lowest tier showing & it reflects unlimited towing. Platinum is there with a bunch of things.
So I'd like to opt for basic to save the money but I don't know if it includes unlimited towing or that 1 time 75 mile thing.
So I checked their website. That shows a limited, basic, & premier plan. Totally different options.
Basically the mailer & the website don't sync in terms of plan names & coverages so you really have no way of knowing what you are buying.
Last year when I called them on this they told me that they were updating their website. Well here it is a year later & it's still messed up.
What a screwed up company!