Repair completed....wrong repair.
Just driving along on Wednesday, up the Fraser Canyon and *bingo*..a weird shudder in the steering and when I stopped to check..pop pop pop out the tailpipe. A misfire. Made some calls to the shop tha...
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I've never had the same situation because I work on my own stuff. I'm also cheap so I don't shotgun parts in if they're not needed. I never had that ethic when I was in the trade, either. I knew early on that auto repair shops are right up there with lawyers and used car salesman in perception by the public. I always thought it was more to everyone's benefit to treat the customer fairly and that may make a happy customer into a repeat customer. Imagine that.
A few years back, when my F-250 was still under warranty, I was in a situation where I dealt with a dealership on an improper service. I had taken the truck in for scheduled oil change. Part of the dealer's service is to inspect the air filter. The guy that did my truck incorrectly fastened the air cleaner cover back on and clipped a piece of the air filter flange off. The result was that I drove the truck the next day and the piece of flange lodged in the throttle body and held the engine at WOT. Luckily, I was on a road with light traffic and was able to shut down and glide into a parking lot. I pulled the piece of rubber out of the throttle body and drove straight to the dealership.
When confronted by the evidence, the Service Writer retreated to his screen to "check for any Service Bulletins". Finding none, he offered to replace the air filter. I asked him to just supply me with the new filter. That was the last day my truck was in a dealership. BTW, the new air filter has a reinforced flange of much more substantial material. I would guess I wasn't the first to have this particular part fail.
A few years back, when my F-250 was still under warranty, I was in a situation where I dealt with a dealership on an improper service. I had taken the truck in for scheduled oil change. Part of the dealer's service is to inspect the air filter. The guy that did my truck incorrectly fastened the air cleaner cover back on and clipped a piece of the air filter flange off. The result was that I drove the truck the next day and the piece of flange lodged in the throttle body and held the engine at WOT. Luckily, I was on a road with light traffic and was able to shut down and glide into a parking lot. I pulled the piece of rubber out of the throttle body and drove straight to the dealership.
When confronted by the evidence, the Service Writer retreated to his screen to "check for any Service Bulletins". Finding none, he offered to replace the air filter. I asked him to just supply me with the new filter. That was the last day my truck was in a dealership. BTW, the new air filter has a reinforced flange of much more substantial material. I would guess I wasn't the first to have this particular part fail.
