Repair completed....wrong repair.
Just driving along on Wednesday, up the Fraser Canyon and *bingo*..a weird shudder in the steering and when I stopped to check..pop pop pop out the tailpipe. A misfire. Made some calls to the shop tha...
Forum Discussion
rickeoni wrote:
I work on the other side of the fence a "stealership". I take great pride in running an ethical repair shop. I pay a fair wage, send my people to all the training I can. I also charge a door rate that reflects this, but most of all I stress honesty with my staff in every transaction they do. I know that the automotive industry has a legacy of dishonesty and there are still places that fuel this myth. In my store we stand behind our repair work and if something like this happens we will make it right. Sometimes there is more than one issue with a vehicle and things need to repaired fully in order for a proper fix. I am not saying that this is what happened in the OPs situation, just wanted to put in my $0.02 worth that all repair shops shouldn't be painted with the same tainted brush.
And I support this. I have dealt with Kal Tire for years on both tires and mechanical. I posted the note out of anger and frustration. I was also seeking some in-sight as to how others have dealt with a similar problem. I have now sent off my E letter and will post how this unfolds. And in truth, I don't really know what I will say when they ask..'how to make me happy?' I have something in mind, but..we'll see.
Thanks for posting your comments, too.
Gary Haupt
