Like some previous posters, I don't mind ReserveAmerica. We're used to dealing with them after many years of their handling Wisconsin state parks, where we used to do a lot of camping. The $10 cancellation fee is fairly standard; a lot of private CGs use the same policy. I don't find it unfair, and you'd probably pay a similar cost (whether for cancellation or just built into the campsite fee) if the state were running things. One can always choose not to make reservations, if one doesn't like the cancellation fee policy - but there are tradeoffs in any decision, of course.