Returning Phone Messages
This is the off season for many RV Parks. Often you need to leave a message on an answering device to speak to a park employee. I have a few suggestions that will help that process. 1. Speak slo...
Forum Discussion
DSDP Don wrote:
I see it differently. If you're running a business that is open from 9-5, answer the phone. In this day and age, it's pretty simple to link a business phone to whatever phone you're walking around with, even if you're doing repairs in the park or helping a camper at their campsite. At the end of the day, switch it back to the answering machine to handle after hour calls. When you do, take the time to review them a few minutes before you open for business.
On occasion we'll be on the road and select a couple of campgrounds from RV Park Reviews, the night before and then call them the next morning while driving, to see if they have room for the night. It's frustrating to get an answering machine and then have to wait hours for a call back. Sure, you can plan ahead, but often when just travelling, you don't always know how far you'll drive that day.
Managed Retail store for close to thirty years and my policy on the phone was very simple customers in the store more important than the one on the phone. Then AS SOON as there are no customers in the store start returning phone calls.
Think about it you are trying to check in after a long day and you stand there while they are talking on the phone.
