Returning Phone Messages
This is the off season for many RV Parks. Often you need to leave a message on an answering device to speak to a park employee. I have a few suggestions that will help that process. 1. Speak slo...
Forum Discussion
monkey44 wrote:
The worst situation here, and many of you TVOV just as an example, almost never answer the phone for whatever business reasons you name.
THEN, you call me back at your convenience - THEN, if I don't answer because I'm in the shower or whatever, you tell me "call me back" ... WHY would I? If I call you back, I get another message with the same "leave a message, I'll call you'...
So we get an unending 'call me back' ... It seems to me - and this is exactly how I do it - I'll call you back until I get you.
Medical offices and other businesses always call you back and leave a message but often NEVER actually answer the phone - the mentality is, the machine will get it and I'll call back later, and they call ONCE and think that is OK ... But, when a person calls, they never get an answer, and if they are lucky enough to answer when that person calls, it can get business done.
Personally, if I'm calling a small business, I call once, if that person calls and tells me to call back again, I'm on to someone else. Anyone that owns a company and wants my business should return a call MORE THAN ONCE - keep trying until you get the client, don't just call back one time, leave a message (again) to call you back. I won't. Because if you call a couple times, more than likely, you'll get me - but me calling you never gets you.
All this electronic "stuff" might SEEM convenient, but most often it just spends a lot of wasted time dialing and listening to extended messages that help no one.
There are always different sides of a story.
It is also about the size and type of business.
I am basically a one man operation (used to have crews).
If I actually answered all the calls my business line gets (having it forwarded to my cell phone when necessary), when exactly would I do any work?
If I came out to your property to give you an estimate and my cell phone rang, how would you feel if I said excuse me and turned my back to you to have a 20 minute conversation with another customer? I know I get mad when people ignore me, standing in front of them, to talk on their cell phone ... so I don't do that to customers, I let my answering machine pickup.
We do the best we can with what we have.
Is Spring here yet?
