Back on August 14th, I placed an order for baseplate brackets and tow bar adapter plate with roadmaster-tow-bars.com. To date, I have yet to receive my items - 10 weeks!I have called repeatedly (approximately every two to three weeks) and each time that I called, I had to leave a message because "all of their operators are busy assisting other customers" each time that I call. (Yes, Because the demand for RV tow Bars and accessories is in such high demand these days!) :RAlthough it took a day or two each time, they had replied to my call. However, each time they had given me an estimated lead time (along with a bogus excuse which changed with each call.) The various lead times came and went, and still no items. They keep saying that they've sent email updates, but that's a lie as I've recived not even one emailed shipping update. The only email I've ever received from them was the confirmation of the order received and that the credit card was being charged the amount of the transaction (they made sure that they charged my card quickly though!. Therefore, I know that they in fact have my correct email address in their system.While I've been more than patient with these people, my patience is in fact starting to now wear thin. We're putting the rig away for the winter in two weeks!Has anyone else dealt with these people? If so, what was your experience? Am I the only one having a bad experience with them?

A neighbor had the same problem as you, that is why I bought a used Falcom II from e-bay.

I would cancel the order.These people are not Roadmasterinc!I would order from Tweety's or AsventureRV.net.

I would contact my credit card company and dispute the claim since you've never received the product.Then I would go to etrailer.com or Tweeties.com and order from them.

For any questions you may have regarding our products, please use one of the following methods to contact us, and one of our customer service representatives will be glad to assist you. Roadmaster, Inc. 6110 NE 127th Ave. Vancouver, WA 98682 Directions Phone: 360-896-0407 Toll Free: 800-669-9690 Fax: 360-735-9300

Thank you very much cottontop. However, the problem here is not with Roadmaster Products per se', but rather with the dealer that I'm attempting to purchase them from. Since (as far as I know) Roadmaster Products can't be purchased directly I don't see how they would be able to help with this issue? They would most likely tell me that the problem is between the dealer and I. On the other hand, if Roadmaster is taking this long to provide the items, the the fault does lay in fact with Roadmaster. They will undoubtedly still tell me to deal directly through my dealer anyway and more than likely blow me off. Nonetheless, I appreciate the contact info.

roadmaster-tow-bars.com | Good Sam Community

gonefishin77
Explorer
Dec 27, 2013
kwhite141 wrote:
I've had the same problem with Roadmaster-Tow-Bars.com. They do not return any calls, I have faxed them and their fax line is no longer in service. I did notice the charges to my debit card were made by Pro-hitches.com and their phone number do not work. I believe this is a scam company. I reported them to the BBB, to the Texas Attorney General (they reside in Southland, TX) and the Federal Trade Commission. They have a lot of my money and I have no equipment. I have had to cancel a trip back to Texas for Thanksgiving and now Christmas waiting for these people. Now I have no confidence I will ever recover my money or receive the equipment.

Can you post the address for them? I want to make complaints to the same agencies. They have had my money for two months but no product. I called the actual Roadmaster company involved, they have been somewhat helpful. They got them to send the order in, told me they were on back-order like everyone else, but Roadmaster said they HAD NOT been on back order for some time. Now waiting on roadmaster-tow-bars to send Roadmaster the money. Melissa at Roadmaster said it should ship by December 30.

To me it looks like they take our money and invest it to help make up for the lower prices and free shipping before placing the orders and shipping our products.

Lesson learned but this company needs to be help accountable for their wrong actions.
kwhite141
Explorer
Dec 27, 2013
I reported all this online at www.BBB.com, www.ftc.gov and I googled the Attorney General of Texas. Each place has a tool for on-line reporting. They definitely need to be held accountable. I imagine they are still taking orders. collecting money and NOT fulfilling orders. I finally had to go to Camping World to get the brackets and wiring done. I hope you can get some resolution from this. I've given up hope.
I noticed they removed their physical address from their website. If you need it here it is:

Roadmaster-Tow-Bars.com
2600 E Southlake Blvd Suite 120-292
Southlake, TX 76092
wny_pat1
Explorer
Dec 27, 2013
kwhite141 wrote:
I reported all this online at www.BBB.com, www.ftc.gov and I googled the Attorney General of Texas. Each place has a tool for on-line reporting. They definitely need to be held accountable. I imagine they are still taking orders. collecting money and NOT fulfilling orders. I finally had to go to Camping World to get the brackets and wiring done. I hope you can get some resolution from this. I've given up hope.
I noticed they removed their physical address from their website. If you need it here it is:

Roadmaster-Tow-Bars.com
2600 E Southlake Blvd Suite 120-292
Southlake, TX 76092

But their other operating site under a differnet name still has the address listed:
Pro Hitches.com
2600 E. Southlake Blvd., Suite 120-292
Southlake, Texas 76092
wny_pat1
Explorer
Dec 27, 2013
BBB report on them!
jerseyjim
Explorer
Dec 28, 2013
Why don't we STOP calling "Prohitches" ROADMASTER? Roadmaster is a good company with excellent service.

The "dealer" Prohitches, is the culprit...not Roadmaster.
mtrumpet
Explorer
Dec 28, 2013
Jim, please go back and read ALL of the previous posts. All throughout this topic, there have been numerous points to make a distinction between Roadmaster Inc. (the actual manufacturer of Roadmaster products) and Roadmaster-tow-bars.com (aka Prohitches.com) who is merely an online dealer.
jerseyjim
Explorer
Dec 29, 2013
Sorry, MTRUMPET,
The name ROADMASTER stands out far more than ProHitches.com, and that might lead to confusion.
ROADMASTER is A+
ProHitches is an F-

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