roadmaster-tow-bars.com
Back on August 14th, I placed an order for baseplate brackets and tow bar adapter plate with roadmaster-tow-bars.com. To date, I have yet to receive my items - 10 weeks!
I have called repeatedly (approximately every two to three weeks) and each time that I called, I had to leave a message because "all of their operators are busy assisting other customers" each time that I call. (Yes, Because the demand for RV tow Bars and accessories is in such high demand these days!) :R
Although it took a day or two each time, they had replied to my call. However, each time they had given me an estimated lead time (along with a bogus excuse which changed with each call.) The various lead times came and went, and still no items. They keep saying that they've sent email updates, but that's a lie as I've recived not even one emailed shipping update. The only email I've ever received from them was the confirmation of the order received and that the credit card was being charged the amount of the transaction (they made sure that they charged my card quickly though!. Therefore, I know that they in fact have my correct email address in their system.
While I've been more than patient with these people, my patience is in fact starting to now wear thin. We're putting the rig away for the winter in two weeks!
Has anyone else dealt with these people? If so, what was your experience? Am I the only one having a bad experience with them?
I have called repeatedly (approximately every two to three weeks) and each time that I called, I had to leave a message because "all of their operators are busy assisting other customers" each time that I call. (Yes, Because the demand for RV tow Bars and accessories is in such high demand these days!) :R
Although it took a day or two each time, they had replied to my call. However, each time they had given me an estimated lead time (along with a bogus excuse which changed with each call.) The various lead times came and went, and still no items. They keep saying that they've sent email updates, but that's a lie as I've recived not even one emailed shipping update. The only email I've ever received from them was the confirmation of the order received and that the credit card was being charged the amount of the transaction (they made sure that they charged my card quickly though!. Therefore, I know that they in fact have my correct email address in their system.
While I've been more than patient with these people, my patience is in fact starting to now wear thin. We're putting the rig away for the winter in two weeks!
Has anyone else dealt with these people? If so, what was your experience? Am I the only one having a bad experience with them?
