Forum Discussion
farmer_s_daught
Jun 10, 2017Explorer
Thanks for your responses. You have to allow the manufacturer and dealer to rectify any problems. If they fail to do so, then one would have to seek legal counsel I guess. I attempted to contact the manufacturer directly at the beginning, but was told by someone at FR that I needed to pursue it through the dealer. Later on, when the dealer was becoming frustrated in their attempts to communicate with FR, it was suggested that I try to contact them. This time I was given the name and phone number of the person in the claims department that the dealer was trying to contact. He was actually very insulting. He informed me that he was waiting for the dealer to submit a 'web claim.' Then went on to say, "You know--web--as in internet--as in world wide web.' Tell them I need them to file a web claim with story and pictures." Yes, I DID purchase a brand new trailer a year ago, and I really think they should have just totaled this one and given me a new one--but the mfgr is choosing not to go that route. You'd think it would cost them way more to sent the trailer back and rebuild it. I really don't have a choice. Unfortunately this is an unregulated industry and there are no lemon laws.
About RV Tips & Tricks
Looking for advice before your next adventure? Look no further.25,104 PostsLatest Activity: Jan 22, 2025