Listen, I am not saying you are wrong.
You may be 100% correct that this dealer is the dumbest guy in the business.
I am trying to say that unless you were there, you can not make the assumptions you are!!!
Again---Why would the OP post this unless in his opinion, the customer was rude?
Body language, tone of voice, choice of words, volume of voice, invading personal space, all can indicate rudeness..
I don't know, have never met, have never communicated with the OP.
BUT, I fully believe he thought in this case the customer was rude.
Why would he even post.
Most posts are like, "I overheard a deal and you won't believe what an a$$ the salesguy was" this time was obviously different.
You don't believe the OP was right.
So we differ.
That's OK.
You think the OP and the sales guys were wrong.
I think the customer was.
We will never know for sure will we.
By the way.
I made my first retail sale in 1968. It was a Polaris snowmobile. Last sale-- Oct 2013 as I retired. Finally..
I probably have spent 1000 hours at "shows" dealing with crowds of people. You have to sort them out to separate the "potential" buyers from the "know it alls" Can't always be correct but over time you learn. The rude ones don't get much time
I guess we will just have to agree to disagree. That is OK, too. That is what forums are for and I am just fine with it. If or when the OP provides more information maybe we can further dissect the situation he saw or overheard. He still has not amplified in any discussion about the buyer being rude. And as I said if the buyer was truly 'over the top' rude to the sales manager then I can see the other side of this. At least you and I can disagree, still be civil, and not be rude. But without more from the OP then you and I have come to our impass. Since you mentioned history, I think back and made my first retail sale in 1966, retired in 2008 but did not spend all that time in sales. I learned back then that in every way and every day we sell ourselves first in everything we do; then we sell the product or service. Otherwise we are just an 'order taker'.
As to Chevyman, the poster who represents the RV dealer side and shared about spending up to 16 hours cleaning and detailing a used RV and another eight or ten hours to make sure all the appliances work, good for you. I am sure your dealership is the exception. That is about 25 hours on one RV to get it to a position it can be sold. I seriously doubt most RV dealers spend anywhere near that amount of time with a used RV. But if you do, that is great for the customer. Unless this potential buyer was trying to trade in a piece of junk that was a year old, why would it take anywhere near that many hours to get it back on the sales lot? It probably was in good shape and perhaps not even used that much. But again I was not there to witness this and see or hear about the condition of the trade- in.
